Privacy Policy yes918 — Protection of Your Personal Data

Yes918 is a digital entertainment platform operating in Malaysia that places player trust at its core. We understand that privacy is more than a legal requirement — it is the foundation of the trust we build with every player who chooses yes918 as their entertainment platform.

This Privacy Policy ("Policy") describes how yes918 and its affiliated entities ("we", "yes918") collect, use, disclose, store, and protect the personal information you provide when using the yes918 website, mobile app, and all related services ("Platform").

This Policy applies to all Platform users, including visitors who browse the website without registering, registered members, and any party that interacts with yes918 through our official communication channels. By continuing to use the Platform after reading this Policy, you confirm your consent to the privacy practices described herein.

Yes918 collects various types of information to provide a quality, secure, and personalised service. We only collect information that is genuinely necessary for legitimate, stated purposes.

Information you provide directly includes all data you enter when registering an account, completing your profile, going through the KYC process, contacting customer support, or participating in promotions and contests.

Information collected automatically includes technical data such as IP address, device information, cookie data, and activity logs collected while you browse or play on the Platform. This data is collected automatically through industry-standard tracking technologies.

Every piece of data we collect has a clear and legitimate purpose. yes918 does not use your information for purposes unrelated to platform service delivery without your prior consent.

• Account management: Creating, verifying, and maintaining your account so you can login and play securely at any time.
• Transaction processing: Handling all deposits, withdrawals, and other financial activities quickly, accurately, and securely.
• Identity verification (KYC): Ensuring every player meets the minimum age requirement and holds a valid identity in compliance with platform regulations.
• Fraud prevention: Identifying and blocking suspicious activity, money laundering, or platform abuse that could affect other players.
• Customer support: Providing accurate and effective assistance when you contact our support team via Live Chat or email.
• Personalise your experience: Personalizing game recommendations, promotions, and content based on your preferences and gameplay habits.
• Responsible gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offering appropriate self-control tools.
• Marketing communications: Sending information about promotions, bonuses, and the latest offers — only if you have consented to receive them.
• Platform improvement: Analyzing aggregated usage data to improve performance, interface, and the overall user experience.

Yes918 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, there are limited circumstances in which we share your information with trusted parties, and this is done under strict controls.

• Service providers: Technical partners such as payment processors, KYC service providers, and cloud infrastructure providers that help us operate the Platform. All such parties are bound by strict confidentiality agreements.
• Game providers: Game software companies that provide game content on the Platform may receive game session data necessary to operate the games technically.
• Legal authority: yes918 will disclose required information where mandated by court order, regulatory directive, or applicable legal obligation.
• Fraud prevention: Certain information may be shared with fraud prevention agencies or industry networks to protect the platform and players from illegal activities.
• Business transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business transaction, with appropriate notice provided to users.

Your data security is the absolute top priority of yes918. We continuously invest in the latest security infrastructure to ensure your personal and financial information is always protected against unauthorized access, loss, or misuse.

• 256-bit SSL Encryption: All data transmitted between your device and yes918 servers is protected with industry-grade encryption, the same standard used by leading financial institutions.
• Stored data encryption: Sensitive information such as passwords and financial details is stored in encrypted format using strong, irreversible hashing algorithms.
• Two-factor authentication (2FA): An additional security layer is available for all accounts, ensuring only the legitimate account owner can access the account even if the password has been compromised.
• 24/7 Monitoring: Our continuous security monitoring system detects and responds to any suspicious activity in real time, around the clock.
• Internal access controls: Only yes918 staff who require access to specific data for their role are permitted to do so, in accordance with the principle of minimum access rights.
• Regular security audits: The yes918 platform undergoes regular penetration testing and security audits conducted by qualified, independent third parties.

While we take all reasonable steps to protect your data, no system in the world can guarantee absolute 100% security. We encourage you to also take personal protective measures, such as using a strong password and not sharing your login credentials.

Yes918 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for core Platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled without affecting Platform functionality.
• Performance cookies: Collecting information on how you use the Platform — pages visited, time spent, and links clicked — to help us improve website performance.
• Functional cookies: Saving your preferences such as display settings, preferred language, and game configurations so you do not need to reconfigure them every time you login.
• Analytics cookies: Helping us understand usage patterns in aggregate and anonymized form for service improvement purposes. This data contains no personally identifiable information.

You can manage your cookie settings through your internet browser. However, disabling certain cookies may affect the Platform's functionality and your overall gaming experience.

As a yes918 player, you have certain rights regarding your personal data. yes918 is committed to respecting and facilitating the exercise of these rights within a reasonable timeframe.

• Right to access: You may request a copy of the personal data we hold about you at any time through our customer support.
• Right to rectification: If any information we hold is inaccurate or out of date, you have the right to request an immediate correction.
• Right to erasure: Under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations and operational requirements.
• Right to withdraw consent: You may withdraw consent for certain data processing activities, such as marketing communications, at any time without affecting core services.
• Right to restriction: You may request that we restrict the processing of your data under certain circumstances as provided by law.
• Right to data portability: You have the right to receive your data in a machine-readable format and transfer it to another service provider if needed.

To exercise any of the above rights, please contact the yes918 customer support team via Live Chat. We will process your request within 30 business days. Identity verification may be required before your request is processed to protect the security of your account.

Yes918 does not retain your personal data for longer than is necessary for the purposes stated in this Policy, or longer than required by applicable law.

• Active account data: Retained for as long as your account is active and for a specified period after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with applicable financial and tax regulatory requirements.
• KYC records: Identity verification documents are retained for a minimum of five (5) years after account closure to comply with anti-money laundering requirements.
• Support communication data: Customer support conversation records are retained for three (3) years for dispute resolution and service improvement purposes.
• Cookie and analytics data: Non-personally identifiable tracking data is retained for a period not exceeding two (2) years.

Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to your identity.

The yes918 platform may contain links to third-party websites or services, including game providers and technology partners. This Privacy Policy applies solely to the yes918 platform.

Yes918 is not responsible for the privacy practices or content of third-party websites you may access through our Platform. We encourage you to read the privacy policy of each third-party website you visit separately.

If you use third-party payment services such as FPX, DuitNow, or e-wallets to make deposits or withdrawals, the information you provide to those providers is governed by their own privacy policies, not yes918's.

Yes918 strictly prohibits individuals under the age of 18 from registering or using the Platform. We do not knowingly collect any personal information from underage minors.

If you believe a minor has registered an account or provided personal information to us, please contact our support team immediately. We will take prompt action to close the account and delete all associated data.

Yes918 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or service improvements. The latest version of this Policy will always be available on our official website with a clear update date.

For significant amendments affecting how we use your personal data, we will provide notice via your registered email or an in-Platform notification at least seven (7) days before the changes take effect.

Continued use of the Platform after any Policy amendments take effect will be considered your acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account and stop using the Platform.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, yes918's dedicated privacy team is ready to assist you.

• Live Chat: The fastest way — available 24/7 directly on the yes918 Platform.
• Privacy email: [email protected] — for written enquiries regarding data rights or privacy complaints requiring a written response.
• Response time: We aim to respond to all privacy enquiries within 3 business days, and data rights requests within 30 business days.

We welcome any feedback that helps us improve our privacy practices. Your trust is yes918's most valuable asset, and we will always strive to be worthy of it.